Frequently Asked Questions

We developed an oat cream that we churn into a delicious frozen dessert. We make sure to use 100% of the whole grain Canadian oat! We source many of our ingredients and inclusions from local business partners.  Our manufacturing is located at 216 Purdy Rd., Colborne, ON K0K1S0

Oats are our favourite grain for many reasons. Firstly, oats are a sustainable Canadian crop. Research on oats has begun to explore the heart health benefits of eating oats daily. The farms we partner with grow oats in different parts of Canada (Yes they are Gluten Free Certified and pesticide free)! Most importantly, by using oats we are able to recreate the textural and taste qualities of ice cream without the dairy.

We believe the best way to reach people who want to reduce their consumuption of dairy is by giving them what they love - an ice cream alternative that tastes like the real thing.

We've spent years developing an ice cream alternative that tastes like the real thing. We found through a unique process we could use oats in replacement of dairy. 

No, we don’t! We are always growing our list of shops carrying Oat & Mill, including grocery stores, restaurants, and cafes! We're also selling online in select regions of Canada. 

The list of stores that carry Oat & Mill is growing! Please check out our store finder to see where you can buy it near you.

Unfortunately we are not set up for tours or drop-ins at this time!

YES! All the ingredients we use do not contain dairy, meat, egg, or any byproducts of animals. You have our word on it.

We do process our ice cream in a facility that is not dedicated dairy-free or nut-free, so while our products do not contain any dairy ingredients, and the machinery is diligently cleaned, we cannot guarantee that there is absolutely no presence of allergens.

We use gluten-free certified Canadian oats, and the ingredients that we use in some of our flavours are entirely gluten-free.  That said, we can’t absolutely guarantee that there has been no cross-contamination at some point in the production process.

All sales are final. If your ice cream doesn’t arrive frozen, we’ll reship the order at our cost. Need customer service? Contact hello@oatandmill.com

We pack our frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer: -109.3°F.

We offer $14.99 flat-rate shipping based on 5-9 pints and $29.99 based on 10-18 pints.

You can order as little as 5 pints and as many as you like.

Please allow up to five business days for order processing. We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, you can select the week your package will be delivered.)

We are currently shipping Ontario wide via Fedex. Stay tuned for more locations soon.

Yes, there’s a five pint minimum per order. But, remember, with our flat rate shipping you can order up to 9 pints for the same fee.

We love living life to the fullest...but we also know that not everything lasts forever. Sometimes a flavour’s time comes and goes… or the flavour runs out of steam… and we bid it a tearful adieu but with joy in our hearts from all the happy memories.

We would love to hear from you! Please send along all inquiries to hello@oatandmill.com with the Subject Field listing "WHOLESALE INQUIRIES".

We would love to hear from you! Please send along all inquiries to hello@oatandmill.com with the Subject Field listing "PARTNERSHIP INQUIRIES".